QMan Case Monitoring

QMan Case Monitoring is a set of two tools that allows your service organization to manage your incoming case queues more effectively.  It allows you service reps to see in coming cases faster and with less effort, reps can take action on multiple cases atone time, and allows you to see incoming case trends as they are happening.

It all translates to a more efficiency and better service for your customers. The QMan Case Monitoring package installs with the below tools:
QMan Case Monitoring

QMan Lists

An auto updating list of cases added to the case queues you are interested in and assigned to you.  Features include:

Display your cases and queue cases in separate lists
Cases added to the list are highlighted for easy identification
Configurable case age with conditional formatting
Mass change capabilities applies actions to many cases at once
Related list information shown for each case in the list
Configurable related data pop up details
QMan Case Monitoring

QMan Charts

An auto updating chart showing the case queue sizes overtime

Auto refresh so latest information is always displayed on the chart
Historical time slices allows you to see if case queues are growing or spiking
Up to 90 day historical averages data overlays
Detailed historical data accessible behind each data point
Embed snapshots of charts in emails or documents

Want to see more?

Checkout QMan Case Monitoring on the Salesforce AppExchange
and click the Watch Demo button to see it in action.

click here