QMan Case Monitoring
Triage Cases Faster
See Incoming Case Trends In Real-Time
QMan Case Monitoring ups your case queue monitoring game. See incoming case trends as they happen & triage incoming cases faster & with less effort. Highly configurable, each user is able to see exactly what is most important to them.
QMan List features include:
Auto queue refresh - select a polling interval and cases appear in the list based on criteria you set
Display your cases and queue cases in separate lists
Cases added to the list are highlighted for easy identification
Configurable case age with conditional formatting
Take or assign ownership of multiple cases with a couple clicks
Mass change capabilities applies actions to many cases at once
Related list information shown for each case in the list
Configurable related data pop up details
QMan Charts features include:
Auto refresh so latest information is always displayed on the chart
Historical time slices allows you to see if case queues are growing or spiking
Up to 90 day historical data overlays
Detailed historical data accessible behind each data point
Embed snapshots of charts in emails or documents